3. Return Process
To request a return:
1. Contact our customer support team at [kindly Insert Email you create for the website] with your order details and reason for return.
2. We will provide return instructions and a return shipping address.
3. Pack the product securely and send it back using a trackable shipping method.
4. Once we receive and inspect the item, we will process your refund or exchange.
4. Refund Process
#If approved, refunds will be processed within 30 business days to the original payment method.
#Shipping fees are non-refundable.
#If the return is due to our error (e.g., wrong or defective product), we will cover return shipping costs.
5. Exchanges
If you received a defective or incorrect item, we will replace it at no extra cost. If the item is out of stock, a full refund will be issued.
6. Late or Missing Refunds
#If you have not received a refund after the stated processing time:
#Check your bank account again.
#Contact your bank or payment provider, as processing times may vary.
#If you still have issues, contact us at [kindly insert email you created with the website]
7. Contact Information
For any return or refund inquiries, please reach out to:
Email: kindly insert the email you created with the website
Phone: +260774687877 (preferably WhatsApp messages)
By purchasing from our website, you agree to this Return & Refund Policy. We reserve the right to modify this policy at any time.

Shipping Policy
Effective Date: 30/03/2025
At Austac, we strive to ensure that your orders are delivered in a timely and efficient manner. Below are our available shipping options and guidelines to help you choose the best delivery method for your needs.
1. Shipping Options
We offer three main shipping options:
Option 1: Use Our Standard Shipping Methods

We partner with reliable couriers to ensure safe and prompt delivery.
Available shipping methods include [Insert Available Couriers] for local and international orders.
Estimated delivery time depends on your location and selected shipping option:
Local Delivery (Within Zambia): hours to 5 business days.
Regional Delivery (Within Africa): 7 to 14 business days.
International Delivery: 14 to 30 business days.
Tracking information will be provided once your order is dispatched.
Option 2: Arrange Your Own Shipping
Customers who prefer to use their own courier service can do so.
To arrange your own shipping, please email us at [Insert Email] with the following details:
Your order number.
Your preferred shipping provider and pickup details.
Any special instructions for packaging or documentation.
We will coordinate with your courier for package pickup. Austac is not responsible for delays, damages, or losses once the package is handed over to your chosen courier.
Option 3: Request a Shipping Quote
If you are unsure about the shipping costs, you can request a quote before and after placing an order. A proper quotation requires the weight of the goods, so it’s best for after placing an order
To get a shipping estimate, please email [Insert Email] with:
Your delivery address (city, country, and postal code).
The products you wish to order.
We will provide available shipping options and prices within 7 business days.

In-Store Pickup
Customers in Lusaka can pick up orders from our physical in our selected pickup locations
Customers need to find out if the product can be in a pick up point.
Pickup is available [Only on business working Days &.from 8 am to 4 pm.
Orders will be ready for pickup within 2 to 3 business days after payment confirmation.
2. Additional Shipping Information
Order Processing Time
Orders are processed within 3-7 business days after payment confirmation.
Custom or bulk orders may take longer; we will notify you of estimated processing times.

Tracking & Delivery Updates
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your shipment through the courier’s website.
Shipping Costs & Duties
Shipping costs vary based on location, package weight, and selected delivery method.
International orders may be subject to customs duties, taxes, and import fees, which are the customer’s responsibility.
Lost, Delayed, or Damaged Shipments
If your package is lost, delayed, or arrives damaged, contact us immediately at [Insert Email].
We will assist in filing claims with the courier but cannot guarantee refunds for lost shipments not sent through our standard shipping methods.
Incorrect Address & Failed Deliveries

Ensure that your shipping address is accurate. We are not responsible for orders sent to incorrect addresses provided by the customer.
If a delivery fails due to an incorrect address or missed attempts, reshipping costs will be the customer’s responsibility.
3. Contact Us
For any shipping-related inquiries, please contact us:
Email: [kindly Insert Email created for the website]
WhatsApp us: +260774687877

By placing an order with Austac, you agree to this Shipping Policy. We reserve the right to modify shipping options and policies at any time.